The E-Word

What Is It About Your Voice That Affects How People Hear You?

Tue, 21 May 2013 12:00:00 GMT

Im sorry. Without some context, the written words fail to convey any sure sense of the meaning behind the words. Did the person who is quoted really mean the sentiment of the words or was he or she flippantly offering...

What Is It About Your Voice That Affects How People Hear You?

Tue, 21 May 2013 12:00:00 GMT

Summer Clothing That Doesnt Make the Grade As Business Casual

Tue, 14 May 2013 12:00:00 GMT

I live in Vermont. Its been a long winter. People bundled up in layers of clothing to be warm outside and able to shed layers to remain comfortable inside. Come April (if were lucky) and May (like this year) the...

Summer Clothing That Doesnt Make the Grade As Business Casual

Tue, 14 May 2013 12:00:00 GMT

Etiquette Is Alive and Well, At Least When Boarding Airplanes.

Tue, 07 May 2013 12:00:00 GMT

Boarding airplanes is one of those unique etiquette/life experiences that reminds me just how civil we all can be toward each other. I fly a lot, both for business and for personal trips, domestically and internationally. Depending on the airline...

Dont Let Your Business Card Etiquette Let You Down.

Tue, 30 Apr 2013 12:00:00 GMT

I was amazed at a business meeting I attended recently. Business cards were exchanged by literally, tossing them across the table. As I have travelled internationally, I have come to realize that our American attitude toward business cards can seem...

Facebooks Dinner Ad Strikes Out

Tue, 23 Apr 2013 12:00:00 GMT

Facebook recently released Home and promoted it with three television ads: Dinner, Airplane, and Launch Day. Cute ads, funny. Facebook hit home runs twice but struck out with the third. In Airplane a guy sees images of family and friends...

Boston, Our Thoughts and Prayers Are with You.

Tue, 16 Apr 2013 13:15:00 GMT

My and my wifes thoughts and prayers are with the people who were injured or worse in Boston yesterday and for all the people of Boston. It is hard to comprehend such a horrific event. You can watch the images...

Save Yourself Texting Grief With The Who, What, When, Where, Rule

Tue, 09 Apr 2013 12:00:00 GMT

Recently, Ive found myself talking a lot about texting. Texting has fast replaced email as the preferred way we communicate, at least when its not related to business. Im a perfect example of the migration to texting, and now Im...

Apple Apologizes Yet Again

Tue, 02 Apr 2013 12:00:00 GMT

Ive written a lot about the need to apologize when you make a mistake. Owning up to your mistake is the first step in recovering and regaining the trust you have lost. However, you cant keep repeatedly apologizing for mistakes...

Tweet Boomerangs On The Sender

Tue, 26 Mar 2013 12:00:00 GMT

Imagine youre at a conference and you hear a fellow employee tell what is clearly a sexist comment. What would you do? Do nothing. Tell a manager about the incident. Tweet the alleged sexual comment and include a photo of...

Finding The Private Emily Post

Tue, 19 Mar 2013 12:00:00 GMT

I visited Emily Post this past weekend. Or perhaps, I should say, I visited her burial site. Emily is interred at the cemetery in Tuxedo Park, NY. Just below and to the right of her marker is that of her...

Steve Stricker Helps Tiger Woods Because Hes a Friend.

Tue, 12 Mar 2013 12:00:00 GMT

Tiger Woods won again at the WGC Cadillac Championship. Thats not what this blog is about. Its about a fellow competitor, Steve Stricker and his role in Tigers win. Stricker came in second, two strokes behind Woods. That wouldnt be...

The Electronic Brick Wall Doesnt Protect You When Unfriending

Tue, 05 Mar 2013 12:00:00 GMT

An attitude has evolved with people using the electronic world that somehow they are protected from the reaction of others when they do something negative to the other person. They hide behind what I call the electronic brick wall. That...

Did Yahoo! Just Become a Verb?

Tue, 26 Feb 2013 12:00:00 GMT

Numerous online sources including the Telegraph have reported that on last Friday a leaked internal memo written by Yahoo! HR head Jackie Reses disclosed plans to put in place a No Telecommuting rule. Yahoo! employees will, starting in June, have...

FOrKS, b and d, and BMW. What do they have to do with dining?

Tue, 19 Feb 2013 12:00:00 GMT

When teaching dining etiquette, I am amazed to find how many people arent sure where to place the knife, fork and spoon, and which bread plate is theirs especially at a crowded table. One of the best tricks for knowing...

Texting At The Table Okay? Maybe in 2050.

Tue, 12 Feb 2013 12:00:00 GMT

USA Today reported on a new poll out by the Center for the Digital Future that sheds some interesting light on peoples perceptions of what is and what isnt acceptable usage of texting. If you dont break the statistics down...

A Tipping Snub Turns Into An Employment Fiasco.

Tue, 05 Feb 2013 12:00:00 GMT

Imagine you are a waitperson at a restaurant and at the end of a customers meal, you receive a note along with a tip: I give God 10% why do you get 18? NBC News reported that this happened recently...

Elevator Talk: Yes or No?

Tue, 29 Jan 2013 12:00:00 GMT

What a coincidence. Were both going to the same place. I had just entered an elevator on the 28th floor of the Borgata Hotel in Atlantic City where Im conducting a seminar this afternoon. After the doors closed the person...

Splitting The BillKeep It Fair For All

Tue, 22 Jan 2013 12:00:00 GMT

Ive been on vacation the past few days with two other couples. The trip is a reminder of one of the more frequently asked questions received at the Emily Post Institute: How do you handle splitting the check at a...

End The Annoying Distraction Of Email

Mon, 14 Jan 2013 12:00:00 GMT

Yesterday one of my employees said to me, I sent you an email. Didnt you read it? You never read your emails. To which I responded, I read them, I just dont read them the moment they enter my in-box....

Fans Support for Coach Pagano Makes A Difference

Tue, 08 Jan 2013 12:00:00 GMT

Chuck Pagano, the coach of the Indianapolis Colts, wrote an open letter on January 5 to Colts football fans in The Indianapolis Star which demonstrates the fundamental heart and positiveness that Americans across the country display every day. Pagano was...

The Best Etiquette Absorbs Someone Elses Mistakes.

Tue, 01 Jan 2013 12:00:00 GMT

Recently Henry Alford caught my attention in a piece he wrote for the New York Times: When the Manners Police Knock. In it he writes about the propensity we have for policing others foibles. When a woman initiated a cell...

One of the Best Presents: No Cell Phones at the Holiday Table

Tue, 25 Dec 2012 12:00:00 GMT

Technology really is amazing. Just the other day I met a young man. who recently moved to the United States from Baghdad. Hes alone here, all his family remains in Baghdad. We talked about the experience of leaving ones home...

We Have An Obligation To Try. President Obama

Tue, 18 Dec 2012 12:00:00 GMT

"When I was a boy and I would see scary things in the news, my mother would say to me, Look for the helpers. You will always find people who are helping. To this day, especially in times of disaster,...

The E-Word

What Is It About Your Voice That Affects How People Hear You?

What Is It About Your Voice That Affects How People Hear You?

Summer Clothing That Doesnt Make the Grade As Business Casual

Summer Clothing That Doesnt Make the Grade As Business Casual

Etiquette Is Alive and Well, At Least When Boarding Airplanes.

Dont Let Your Business Card Etiquette Let You Down.

Facebooks Dinner Ad Strikes Out

Boston, Our Thoughts and Prayers Are with You.

Save Yourself Texting Grief With The Who, What, When, Where, Rule

Apple Apologizes Yet Again

Tweet Boomerangs On The Sender

Finding The Private Emily Post

Steve Stricker Helps Tiger Woods Because Hes a Friend.

The Electronic Brick Wall Doesnt Protect You When Unfriending

Did Yahoo! Just Become a Verb?

FOrKS, b and d, and BMW. What do they have to do with dining?

Texting At The Table Okay? Maybe in 2050.

A Tipping Snub Turns Into An Employment Fiasco.

Elevator Talk: Yes or No?

Splitting The BillKeep It Fair For All

End The Annoying Distraction Of Email

Fans Support for Coach Pagano Makes A Difference

The Best Etiquette Absorbs Someone Elses Mistakes.

One of the Best Presents: No Cell Phones at the Holiday Table

We Have An Obligation To Try. President Obama

Summer Clothing That Doesnt Make the Grade As Business Casual

Summer Clothing That Doesnt Make the Grade As Business Casual

Dont Let Your Business Card Etiquette Let You Down.

Facebooks Dinner Ad Strikes Out

Save Yourself Texting Grief With The Who, What, When, Where, Rule

Steve Stricker Helps Tiger Woods Because Hes a Friend.

The Electronic Brick Wall Doesnt Protect You When Unfriending

Did Yahoo! Just Become a Verb?

FOrKS, b and d, and BMW. What do they have to do with dining?

Splitting The BillKeep It Fair For All

The Best Etiquette Absorbs Someone Elses Mistakes.

We Have An Obligation To Try. President Obama